Posts Tagged ‘quality’
Anyone who has ever had a discussion with someone who has bought products from either Apple or John Lewis will recognise the signs. The slightly fanatical stare and almost religious language, the identification with the product or service not just in terms of its efficiency or quality, but also in terms of the values it promotes. Both organisations are prime examples of successful brands, and of the ways in which organisations can become anthropomorphised in the imaginations of consumers and other stakeholders.There is no doubt that companies, driven by the incentives of the marketplace, have been in the forefront of such branding exercises. Nonetheless, organisations in other fields have also been branding themselves for years, often in unconscious but extremely powerful ways.
“Never Knowingly Undersold”.
The higher education sector is no different to other areas of the economy in this regard. The University of Oxford, for example, can boast a complex and highly effective brand, which operates around its traditions, history, reputation for academic excellence and place in the wider cultural context of the United Kingdom. Meanwhile, on the opposite end of the spectrum, the University of Sussex continues to benefit (and, in some ways, suffer) from its reputation as a left-wing and progressive institution.
With the advent of the Research Excellence Framework, many universities have been engaged in a near frenzy of offers and counter-offers to so-called ‘research stars’. The quality and quantity of research produced by higher education institutions will now dictate, in large part, the funding provided to them. As a result, salaries for the top end of the academic scale are increasing, whilst those academics who are committed to teaching or whose publication history is less than stellar find themselves near the scrapheap. Clearly, such a bidding war disadvantages smaller and poorer institutions. It is here that branding within higher education can come into its own.
The business sector has long recognised that salary is only one indicator of job satisfaction and that, indeed, it is often not the most important factor when considering both recruitment and retention of top quality employees. After a certain point, salary functions largely as an indicator of status, as well as a sign that the company values the work done by an employee. Many innovative businesses have found that a supportive working environment, non-financial ‘perks’, and an institutional value system which aligns with those of the employee, are actually significantly more important when considering retention than salary alone.
Clearly, as well as being potentially able to offer larger salaries to academic ‘stars’, the top universities in the country are also able to call upon established branding in order to persuade the best of the best to become their employees. Smaller institutions can also develop effective brands, however, which will allow them to compete in the new, research-led climate. For example, whilst the University of Oxford may well be attractive to a top academic due to both the financial security of an offered post and the intellectual excitement of becoming part of a tradition of academic excellence, such a job also has its downsides. A savvy, smaller institution may not be able to offer the tradition of Oxford, but it can provide a top academic with the opportunity to take a leading role in helping to catalyse a rise up the institutional rankings. It can, also, offer the kind of status and importance within the organisation which even the most prominent academic in Oxford is unlikely to possess.
In other words, universities need to play to their strengths when branding, and need to recognise that their brand is vital when potential academic employees make job related decisions. If an institution does not already have an established brand, no time should be lost in planning a branding strategy, and then executing it. Due to the relative cheapness of online communication channels, this does not have to be an expensive exercise. When done properly, it can form part of a positive feedback loop which rapidly alters and enhances the recruitment and retention of employee talent.
When facing the institutional Goliaths of the academic world, small higher education institutions can feel like David, overwhelmed and overmatched by organisations with more resources and more established reputations. If Apple had reacted to such a situation by simply maintaining their existing brand, it is likely that they would have gone out of business many years ago. Instead, they proactively chose to fashion their weakness into a strength, and to set themselves up as a brand which appealed to a certain type of person. Similarly, if a university does not have centuries of tradition or hordes of Nobel Prize winning alumni, it is still possible to establish a reputation for academic innovation, a friendly atmosphere, beautiful surroundings, or even excellent perks such as fantastic food and drink!
In essence, then, it can be seen that financial resources are not the be-all and end-all of recruitment and retention, either in the corporate or higher education sectors. As the REF era begins, and ever increasing salaries are mooted for academic stars, universities would do well to consider their branding before simply adding another few thousand pounds to their financial offers. Not only will it pay off in terms of recruitment, but it can help to forge an identity for the institution which will drive positive change for years to come.
Academic recruitment: beware, predators at large
How can universities keep their star academics happy to stop them succumbing to a rival’s advances?
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- david and goliath
The bounce rate of your website is potentially one of the most valuable pieces of information that you can take from website analytics, especially when spending a sizable budget on search engine optimisation (SEO) and pay per click (PPC) marketing.
Overall the website analytics provide vital information in relation to your websites usage, number of visitors to your site, page views, visitor clicks, countries visitors are from, how the visitors got to your page, the list goes on.
The task of studying the website analytics can also provide some confusing reading to most.
While examining the website statistics, you may have noticed a bounce rate (as a percentage of all visits) to pages on a website. Firstly what is a bounce rate and why should you care about this statistic? Secondly how can you reduce the bounce rate and increase time spent on the website?
What is a bounce rate and why should you care?
To answer why you should care about the bounce rate, first we must answer what it is. In simple terms, it is whether users bounce onto your site and off again (without visiting any other pages), spending none or a very little amount of time reading or interacting with your website’s content.
The bounce rate (without visiting any other pages), is difference to the exit rate. Some seem to use the terms interchangeably, however to clear up any confusion the exit rate refers to users who have previously visited other pages and then leave the website.
So why should you care, does this percentage actually matter? Yes, it matters a great deal (especially in the post penguin era). It signals to Google that the users needs were not met by your website, this matters to your visitors and to your crucial SERP (Search Engine Ranking Position). It signals and provides Google with two vital pieces of information, the ‘relevancy of search query’ and ‘quality of content’.
Relevancy of search query
When you appear in the results for a search term, for instance “Best Nike Football Boots”, if a user clicks through to your site and what they see is an article regarding something unrelated, they simply click their back button.
What does this mean to Google? Well firstly Google presented its search results of which they deemed relevant, a user clicked a link, then clicked back (Google knows they are back), hence the content was not of relevance or interest. The user then clicks more results (below yours) and spends 10 minutes reading a page, before Google detects they are back searching again. If this is repeated multiple times by multiple searchers, which website will start to be deemed more relevant?
Quality of content as time spent on site
If the bounce rate for your page is high or time on page low, it indicates two possibilities. Low quality content or non relevant article to the search query, this being the case ensure that the page is targeting the correct audience for its relevance.
If the bounce rate is high from multiple search queries, it then leaves low quality content as the biggest contender, indicating that the query may be relevant, but the content of the page is not worth reading. This being the case, you are seriously risking the integrity of your online brand, potentially creating negative brand equity in that consumers may associate your website with a waste of their time.
So if your bounce rate is high, it it matters to you from the perspective of consumers, SERP, future visits, ultimately brand equity.
How can I increase my time on site and decrease my bounce rate?
Brands need to ensure that their first impression reels in the user to engage with their content, as high time on site and low bounce rate, will provide increased Google authority and in turn, SERP for terms relating to your niche.
This is because Goggles main purpose (as a search engine) is to provide users with pages that are relevant, if users click your website and consistently spend a significant amount of time browsing they have achieved their goal. The visitor is also indicating that they have found what they are looking for and satisfied with the website. The likelihood of their return to the website also increases.
In order to achieve this, firstly ensure that your website follows the basics (a user friendly design). No matter how good the content and relevance, if the user can’t read or find it then it doesn’t matter. This includes ensuring that the website is both simple and clean, having a clear navigation and the content is immediately obvious to the user while the website layout is also responsive to the device being used.
Once the basics have been satisfied, your content must be relevant and of the highest quality, something of value that your users will want to read it. It must be informative and insightful about a topic, while also ensuring that it is relevant and consistent with your site, brand and other articles. If your site is about Apples ensure that you stick to them (don’t talk about Oranges).
Getting this mix correct, greatly increases the likelihood of user participation in terms of discussion and social mentions. Remember that if you are an authority site in your field, others will want to associate themselves with you, building authority for themselves. This results in increased non Google traffic and more users visiting (not bouncing) and reading your pages (increased time on site).
In conclusion, post penguin, content quality is of vital importance to your search engine strategy and to ensure brand consistency, should be at the heart of your brand communication strategy.
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